Privacy Policy

Information we collect

• Account details such as your name, email address, phone number, country, preferred language, and encrypted password.
• Booking and travel details such as selected stays, dates, guests, tours, add-ons, notes, payment or refund status, and booking references.
• Communications you send to ALUNA, including support, cancellation, refund, property-management, and contact requests.
• Security and technical information needed to protect accounts and operate the website, such as login attempts, verification-code records, session identifiers, and basic request information.

How we use your information

• To create and secure your ALUNA account, verify your email, and reset your password.
• To process booking requests, provide hospitality or travel services, contact you about your request, and manage cancellations or refunds.
• To remember your account details so booking forms can be completed automatically after you sign in.
• To prevent fraud, misuse, and unauthorized access, and to maintain website reliability.
• To send optional marketing messages only when you have chosen to receive them. You can change that preference in your account.

When information is shared

ALUNA may share only the information reasonably needed with service providers involved in delivering the website or your requested service, such as hosting, transactional email, payment, channel-management, accommodation, transport, tour, and support providers. Information may also be disclosed when required by law or to protect guests, ALUNA, or others.

Retention and security

Verification codes are short-lived and single-use. Account and booking records may be retained for as long as needed to provide services, handle disputes, maintain financial or operational records, and meet legal obligations. ALUNA uses reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.

Cookies and sessions

The website uses essential cookies or similar storage to keep you signed in, protect account sessions, remember language or booking choices, and operate core features. Optional analytics or marketing tools should be disclosed before they are enabled.

Your choices and rights

• You may review or update profile details from My ALUNA.
• You may opt out of marketing emails.
• You may ask ALUNA to access, correct, or delete personal information, subject to records that must be retained for legal, financial, security, or dispute purposes.

Contact

For privacy questions or requests, email villaaluna216@gmail.com or use the contact page. Please do not send passwords or verification codes.